Wine Merchant Terms & Conditions
Ordering and Payment
To allow us to deliver your order efficiently and for your convenience in reordering we collect the following details from you when you place your order:
your name, address and delivery address;your e-mail address (your order confirmation is sent here); andyour telephone number.
All wines and spirits and other goods are subject to availability. Some items will inevitably go out of stock. In the event of this happening, we will endeavour to contact you to arrange a replacement. However, at peak times of the year, we do reserve the right to replace out of stock items with another of equal or greater value. Likewise, vintages often go out of stock and in the event of running out of a vintage, we will replace the item with another vintage of the same wine unless you specify a specific vintage only on your order. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.
You can choose to pay on the site, by phoning our Orders Office, or by post.
We are happy to accept payment by Visa, Mastercard and Maestro cards, cheques or bank transfer. We only accept payment in Pounds Sterling.
After you have placed your order, we will send you a confirmation e-mail setting out the details of your order.
Mainland UK delivery
For up to three bottles of wine, Mainland UK delivery is £8 (including VAT). For larger orders, delivery is £10 (including VAT) per case of wine or part case thereof.
Delivery is FREE to Mainland UK for orders over £200.
Smaller, non-wine items such as corkscrews are charged in three bands; £3.50, £5.00 and £8.00 depending on the weight of the order. For orders in excess of 5Kg, the wine shipping charges above apply. The correct shipping for your order will be calculated at the checkout.
Delivery to Remote and Offshore Areas
Additional charges shall apply for shipping wine to the following remote and offshore areas:
For up to two bottles of wine, delivery to all the areas above is £8 (including VAT).
- The Scottish Highlands (Postcodes AB37-38, AB 41-56, FK19-21, IV1-20, IV25, IV30-37, IV63, KW1-3, KW5-14, PA 21-39, PA40, PH 15-26, PH 30-41, PH 49-50);
- For the Scottish Islands (Postcodes HS1-9, IV41-51, IV54-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, ZE1-3);
- For the Isle of Wight (Postcodes PO30 - 41);
- Northern Ireland (Postcodes BT).
Smaller, non-wine items such as corkscrews are charged in three bands; £3.50, £5.00 and £8.00 depending on the weight of the order. For orders in excess of 4Kg, the wine shipping charges above apply.
If you are shipping to one of these areas, please choose the appropriate area at the checkout and the shipping charges will be calculated for you depending on the area and the size of your order.
Please note that:
We can ship to the Isle of Man (Postcodes IM 1-9), the Channel Islands (Postcodes GY & JE) and the Republic of Ireland but these areas are subject to individual quotations for shipping so please contact us for a quote.
- Free delivery is not available to remote and offshore areas regardless of order value.
General Conditions of Delivery
We aim to send most in-stock orders for within two to three working days. If this is not possible, we normally make the majority of all UK mainland deliveries within five days of your order, excluding week-ends and bank holidays. Northern Ireland, and the Highlands and Islands of Scotland may take longer.
For the majority of orders we use APC as a next day courier and once you receive confirmation your order has dispatched, you should receive it the next working day except in postcodes IV21-24, IV26-28, IV40, IV52-53, PA40, PH34-41 and all offshore postcodes which operate on a two day service.
For a small number of deliveries we may use alternative couriers and their service levels may differ. You will be informed of this when your order dispatches.
Some wines are stored in-bond and therefore may take a little longer to despatch. All orders should be delivered within 10 working days. If we expect your order to take longer than 5 working days to dispatch, we will contact you to inform you of the delay.
Saturday and timed deliveries can be arranged at additional cost for in stock items. Please contact us for details.
The courier will ask you to sign a 'proof of delivery' sheet or electronic notepad. If there is any obvious damage to the content of the package, it needs to be noted on the delivery record.
All deliveries require a signature and therefore cannot be left unattended. If you will not be at the delivery address at the time of delivery and wish us to leave your order with a neighbour, please advise us. We regret that neither we nor our carriers can accept responsibility for any subsequent loss or damage that occurs once the consignment has been left.
In the event of the delivery address being unattended at the time of delivery, the courier will leave a card and attempt redelivery the following day. If this delivery is unsuccessful the courier will hold the consignment for 5 days. If you do not arrange redelivery or collect the parcel within this time scale, it will be returned to West Mount Wine. In this instance, you will be liable for the original delivery charge, any storage charges and any redelivery charges levied by our couriers.
Please be aware that multi-case orders can become separated. If you do not receive the balance of your order within 3 working days of the first delivery please contact us.
Please note that delivery can only be made to persons over the age of 18 - see general terms and conditions
Returns, Refunds and Cancellation Policy
We want to ensure that you receive your order in perfect condition and that you enjoy it. We are committed to providing our customers with an excellent service. Many wines are sold to drink young so we offer a simple drinking guide to help clarify the optimum drinking time of all our wines. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund.
In the unlikely event of something going wrong, we will do our best to put it right as soon as possible.
Should a wine be damaged in delivery we will gladly offer a replacement or full refund. Notification can be by e-mail within twenty four hours of delivery.
Any breakages should be noted on the courier's proof of delivery.
If a wine is found to be corked or faulty we will be happy to offer a replacement or credit, subject to our verification of the condition of the product. Please contact us by e-mail and we will be happy to make arrangements to have the wine collected and tested. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund.
Incorrect Goods Delivered
We offer a refund or replacement of the incorrect goods, on return of the bottle(s) in question.
Please note that notification by e-mail must be given to us within twenty four hours of delivery.
Cancelling your order
For your complete peace of mind, you may cancel your order within 7 working days of receipt of goods.
A refund will be given , provided that they remain unopened, in good condition and that the request to cancel is received by e-mail.
The customer shall be liable for any charges for returning the goods to us and any damage or loss incurred in doing so. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged. Any cancelled order will be refunded within thirty days.
We regret that if notification is made outside of these time scales, we cannot offer any refund or replacement.
All wines and spirits or other goods ordered remain the property of West Mount Wine or its associates until payment is received in full.