| | Wine Merchant Terms & ConditionsOrdering and Payment
To allow us to deliver your order efficiently and for your convenience in reordering we collect the following details from you when you place your order:
your name, address and delivery address;your e-mail address (your order confirmation is sent here); andyour telephone number.
All wines and spirits and other goods are subject to availability. Some items will inevitably go out of stock. In the event of this happening, we will endeavour to contact you to arrange a replacement. However, at peak times of the year, we do reserve the right to replace out of stock items with another of equal or greater value. Likewise, vintages often go out of stock and in the event of running out of a vintage, we will replace the item with another vintage of the same wine unless you specify a specific vintage only on your order. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.
You can choose to pay on the site, by phoning our Orders Office, or by post.
We are happy to accept payment by Visa, Mastercard and Maestro cards, cheques or bank transfer. We only accept payment in Pounds Sterling.
After you have placed your order, we will send you a confirmation e-mail setting out the details of your order.
| DeliveryMainland UK delivery is £10 (including VAT) per case or part case thereof.
We do not export outside of the UK. This includes the Channel Islands.
From the time of placing your order we aim to deliver within 10 working days, although it will often arrive much earlier. West Mount Wine is dependant on third party suppliers for delivery on all their wines and shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond their control.
Saturday and Next Day delivery can be arranged at additional cost for in stock items. Please contact us for details.
Deliveries are made Monday to Friday 9.00am to 5.00pm by ParcelForce.
Additional surcharges apply to deliveries to the following areas:
- The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.;
- Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21- 25.
The courier will ask you to sign a 'proof of delivery' sheet or electronic notepad. If there is any obvious damage to the content of the package, it needs to be noted on the delivery record.
Please be aware that multi-case orders can become separated. If you do not receive the balance of your order within 3 working days of the first delivery please contact us.
All deliveries require a signature and therefore cannot be left unattended. If you will not be at the delivery address at the time of delivery and wish us to leave your order with a neighbour, please advise us. We regret that neither we nor our carriers can accept responsibility for any subsequent loss or damage that occurs once the consignment has been left.
In the event of the delivery address being unattended at the time of delivery, the courier will leave a card and attempt redelivery the following day. If this delivery is unsuccessful the courier will hold the consignment for a 14 days. If you do not arrange redelivery or collect the parcel within this time scale, it will be returned to West Mount Wine. In this instance, you will be liable for the orignial delivery charge, any storage charges and any redelivery charges levied by our couriers.
Please note that delivery can only be made to persons over the age of 18 - see general terms and conditions
| Returns, Refunds and Cancellation PolicyWe want to ensure that you receive your order in perfect condition and that you enjoy it. We are committed to providing our customers with an excellent service. Many wines are sold to drink young so we offer a simple drinking guide to help clarify the optimum drinking time of all our wines. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund.
In the unlikely event of something going wrong, we will do our best to put it right as soon as possible.
Damaged Goods
Should a wine be damaged in delivery we will gladly offer a replacement or full refund. Notification can be by telephone or e-mail within three working days of delivery.
Any breakages should be noted on the courier's proof of delivery.
Faulty Goods
If a wine is found to be corked or faulty we will be happy to offer a replacement or credit, subject to our verification of the condition of the product. Please contact us by telephone or e-mail and we will be happy to make arrangements to have the wine collected and tested. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund.
Incorrect Goods Delivered
We offer a refund or replacement of the incorrect goods, on return of the bottle(s) in question.
Please note that notification by telephone or e-mail must be given to us within three working days of delivery.
Cancelling your order
For your complete peace of mind, you may cancel your order within 7 working days of receipt of goods. A refund, excluding postage & packaging will be given, provided that the goods remain unopened, in good condition and that the request to cancel is received in by telephone or e-mail. A charge of £10 for collections will be payable. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged. Any cancelled order will be refunded within thirty days.
We regret that if notification is made outside of these time scales, we cannot offer any refund or replacement.
| TitleAll wines and spirits or other goods ordered remain the property of West Mount Wine or its associates until payment is received in full.
|
|  | |
